Shipping & Refund Policy

At Clarté, every order is made with care. Below you’ll find details on how we handle shipping, returns, and refunds for both physical and digital products.

Physical Goods

Shipping

• The shipping cost is shown at checkout before you confirm your order.
  
• Estimated delivery times:
  
  UK & EU: 3–7 business days
  
  USA & Canada: 5–10 business days
  
  Rest of the world: 7–14 business days
  
  (Please note these are estimates only; customs and local carriers may occasionally cause delays outside our control.)
  
  
• Any additional customs duties, import taxes, or local charges are the responsibility of the customer. Please check with your local import office if you’re unsure.
  

Returns & Refunds

• Most of our products are made-to-order to reduce waste and warehouse storage. This means we typically don’t accept returns.
  
• If your order arrives damaged, faulty, or incorrect, please contact us within 30 days of your order date and we’ll make it right with a replacement or refund.
  
• We’re unable to offer exchanges at this time.
  

Digital Goods

Delivery

• Digital files are delivered instantly via download after purchase.
  

Refunds

• Because digital files are available immediately, we cannot offer refunds once the order is completed.
  
• If you have any questions before purchasing, feel free to contact us — we’re happy to help you choose the right product.